Last updated: 2 June 2026
Introduction
Benedict Green Garden Design is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our garden design services.
Contact Details
Business Name: Benedict Green Garden Design
Email: ben@greengardendesign.com
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
What Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide through our contact form or when communicating with us, including:
- Your name
- Email address
- Telephone number
- Address or project location
- Details about your garden project or enquiry
- Any additional information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Referring websites
This information is collected using cookies and analytics tools such as Google Analytics.
How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide quotations
- Communicate with you about your project
- Deliver our garden design services
- Improve our website and user experience
- Maintain internal business records
- Comply with legal and regulatory obligations
We only process your personal information where we have a lawful basis to do so under UK data protection law.
Lawful Bases for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:
Legitimate Interests
To manage enquiries, operate our business effectively, and improve our services.
Contract
Where processing is necessary to provide services requested by you or to take steps before entering into a contract.
Legal Obligation
Where we are required to comply with legal or regulatory requirements.
Consent
Where consent is required, such as for certain cookies or analytics tracking.
Google Analytics
We use Google Analytics to help us understand how visitors use our website and improve its performance.
Google Analytics may collect information such as:
- Pages visited
- Time spent on the website
- Device and browser information
- Approximate geographic location
This information is anonymised where possible and does not directly identify individual users.
You can learn more about how Google uses data here:
https://policies.google.com/privacy
You can also opt out of Google Analytics tracking here:
https://tools.google.com/dlpage/gaoptout
Project Photography and Portfolio Work
We may feature completed garden projects on our website, portfolio, or social media channels.
We take client privacy seriously and will not knowingly publish sensitive personal information. If a client requests that their project is not featured publicly, we will fully respect that request.
Clients may contact us at any time to discuss the removal of project images or references.
Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share your information with trusted service providers where necessary to operate our business, including:
- Website hosting providers
- Email and IT service providers
- Professional advisers such as accountants or legal advisers
- Analytics providers such as Google Analytics
Any third parties processing personal data on our behalf are required to keep it secure and use it only for legitimate purposes.
Data Retention
We will retain personal information only for as long as necessary for the purposes for which it was collected, including legal, accounting, and tax requirements.
Enquiry information that does not result in a project may be retained for up to 24 months.
Client project information may be retained for longer where necessary for business records or legal obligations.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Request transfer of your data where applicable
To exercise any of these rights, please contact us using the details provided above.
Cookies
Our website uses cookies to improve functionality and understand website usage.
Cookies may include:
- Essential website functionality cookies
- Analytics cookies used by Google Analytics
You can control or disable cookies through your browser settings.
If a cookie consent banner is used on this website, visitors will be able to manage their cookie preferences accordingly.
Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Complaints
If you have concerns about how we handle your personal information, please contact us first and we will do our best to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
Website: https://ico.org.uk
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.